Order Cancellation Policy – Kiddory

At Kiddory, we understand that plans can change — especially when shopping for little ones! That’s why we’ve made it easy to cancel or modify your order when possible. Please review our policy below to ensure a smooth cancellation process.

How to Cancel an Order

If you need to cancel your order, please contact us as soon as possible at kiddory.help@gmail.com. Be sure to include your order number, name, and reason for cancellation. We’ll do our best to process your request before your order ships.

Cancellation Window

Orders can typically be canceled within 12 hours of placement. Once your order has been processed or shipped, it can no longer be canceled.

Shipped Orders

If your order has already shipped, please refer to our Refund Policy for return options once the package arrives.

Refunds for Canceled Orders

If your cancellation request is approved before shipment, your payment will be refunded to your original payment method within 5–7 business days. Please allow additional time for your bank or credit card provider to process the refund.

Pre-Orders or Backordered Items

You may cancel any pre-order or backordered item before it ships by contacting us directly at kiddory.help@gmail.com. Once an item has shipped, our regular return policy applies.

Contact Us

For any cancellation or order modification inquiries, please contact our friendly customer care team:

📧 kiddory.help@gmail.com
📍 30 N Gould St Ste R
Sheridan, WY 82801
United States

We appreciate your understanding and cooperation. At Kiddory, our goal is to make every shopping experience simple, transparent, and worry-free — because your peace of mind matters as much as your child’s happiness.